SHIPPING AND RETURNS

Thank you for keeping in mind that we are a small business and understand the time and effort it takes to create your one-of-a-kind pieces! Thank you for your support from the bottom of our hearts.

 

Payment: 

We currently run all transactions through PayPal. Please note that when you are checking out with Paypal, you do NOT need to have a Paypal account to complete your transaction. We provide a secure server for all payments. Your information will NOT be shared with third parties or kept on file. 

 

SHIPPING:

You can expect you packages to arrive via USPS, and have peace of mind knowing that your lovely items have a tracking number that will be sent to you as soon as it leaves our office. We try our hardest to get your orders out as soon as we can, but please be patient as, again, we are a small business with limited number of hands.

Here are some guidelines JUST in case we have higher volume orders... Standard delivery packages leave the studio within 7-14 days. Priority delivery leave the studio within 5 days. If you need your package sooner, send us a quick email before placing your order and we will see what we can do! 

 

RETURNS: 

We want your shopping experience to be delightful! If you are unhappy with your purchase or would like to exchange it for another item please follow these guidelines:

We accept returns within 15 days of original purchase. We will provide you with a refund minus the shipping costs. Items returned must be in original packaging. Returns are your responsibility and we highly recommend insurance and tracking.

Please email us at charliesmarketwv@gmail.com and request the shipping address. 

 

By shopping with us you have agreed to the return/exchange policies stated above.

 

REPAIRS: 

Sometimes accidents happen.  If you have a concern or need a repair. Email us at charliesmarketwv@gmail.com. A picture is often helpful to navigate what is needed. We will send you the shipping address once we receive your email. We will do our best to get your piece looking new again.

 

Thank you and if you have any questions or concerns not listed on our policies, please contact us as charliesmarketwv@gmail.com.

 

-Elizabeth McDowell and the CM Gang